{"ID":2847257,"CreatedAt":"2026-06-01T04:54:23.091178241Z","UpdatedAt":"2026-06-01T04:54:23.091178241Z","DeletedAt":null,"paper_url":"https://arxiv.org/abs/2512.13693","arxiv_id":"2512.13693","title":"From Framework to Practice: Designing a Real-World Telehealth Application for Palliative Care","abstract":"As digital health solutions continue to reshape healthcare delivery, telehealth software applications have become vital for improving accessibility, continuity of care, and patient outcomes. This paper presents an analysis of designing a software application focused on Enhanced Telehealth Capabilities (ETHC) for palliative care, integrating across three socio-technical dimensions: quality, human values, and real-world. Designing for quality attributes -- such as performance, maintainability, safety, and security -- ensured that the system is technically robust and compliant with clinical standards. Designing for human values -- empathy, inclusivity, accessibility, and transparency -- helped enhance patient experience, trust, and ethical alignment. Designing for real-world -- through a multidisciplinary, experience-based co-design approach involving clinicians, patients, and carers that guided iterative cycles of prototyping, usability testing, and real-world evaluation -- ensured continuous refinement of features and alignment with clinical practice. The resulting telehealth software solution demonstrated that our socio-technical design framework was successful in producing a secure, equitable, and resilient digital health application. Our design approach can assist others designing software in health and other domains.","short_abstract":"As digital health solutions continue to reshape healthcare delivery, telehealth software applications have become vital for improving accessibility, continuity of care, and patient outcomes. This paper presents an analysis of designing a software application focused on Enhanced Telehealth Capabilities (ETHC) for pallia...","url_abs":"https://arxiv.org/abs/2512.13693","url_pdf":"https://arxiv.org/pdf/2512.13693v1","authors":"[\"Wei Zhou\",\"Rashina Hoda\",\"Andy Li\",\"Chris Bain\",\"Laura Bird\",\"Emmy Trinh\",\"Peter Poon\",\"Teresa O Brien\",\"Mahima Kalla\",\"Olivia Metcalf\",\"Wendy Chapman\",\"Joycelyn Ling\",\"Sam Georgy\",\"David Bevan\"]","published":"2025-11-01T12:14:25Z","proceeding":"cs.HC","tasks":"[\"cs.HC\",\"cs.CY\"]","methods":"[]","has_code":false}