{"ID":2824080,"CreatedAt":"2026-06-01T04:54:23.091178241Z","UpdatedAt":"2026-06-01T04:54:23.091178241Z","DeletedAt":null,"paper_url":"https://arxiv.org/abs/2512.24366","arxiv_id":"2512.24366","title":"On the Factual Consistency of Text-based Explainable Recommendation Models","abstract":"Text-based explainable recommendation aims to generate natural-language explanations that justify item recommendations, to improve user trust and system transparency. Although recent advances leverage LLMs to produce fluent outputs, a critical question remains underexplored: are these explanations factually consistent with the available evidence? We introduce a comprehensive framework for evaluating the factual consistency of text-based explainable recommenders. We design a prompting-based pipeline that uses LLMs to extract atomic explanatory statements from reviews, thereby constructing a ground truth that isolates and focuses on their factual content. Applying this pipeline to five categories from the Amazon Reviews dataset, we create augmented benchmarks for fine-grained evaluation of explanation quality. We further propose statement-level alignment metrics that combine LLM- and NLI-based approaches to assess both factual consistency and relevance of generated explanations. Across extensive experiments on six state-of-the-art explainable recommendation models, we uncover a critical gap: while models achieve high semantic similarity scores (BERTScore F1: 0.81-0.90), all our factuality metrics reveal alarmingly low performance (LLM-based statement-level precision: 4.38%-32.88%). These findings underscore the need for factuality-aware evaluation in explainable recommendation and provide a foundation for developing more trustworthy explanation systems.","short_abstract":"Text-based explainable recommendation aims to generate natural-language explanations that justify item recommendations, to improve user trust and system transparency. Although recent advances leverage LLMs to produce fluent outputs, a critical question remains underexplored: are these explanations factually consistent...","url_abs":"https://arxiv.org/abs/2512.24366","url_pdf":"https://arxiv.org/pdf/2512.24366v2","authors":"[\"Ben Kabongo\",\"Vincent Guigue\"]","published":"2025-12-30T17:25:15Z","proceeding":"cs.IR","tasks":"[\"cs.IR\"]","methods":"[\"Large Language Model\"]","has_code":false}